Electronic Error Resolution Policy
In Case of Errors or Questions About Your Electronic Transfers...
Telephone us at 406.727.7300 or 800.823.9595 or write to us at the following address:
Embark Credit Union
P.O. Box 2649
1500 River Drive North
Great Falls, MT 59403-2649
Contact us as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent, or made available to you, the FIRST statement on which the error or problem appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
Funds Availability Policy
This Disclosure describes your ability to withdraw funds at Embark Credit Union. It only applies to the availability of funds in transaction accounts. The Credit Union reserves the right to delay the availability of funds deposited to accounts that are not transaction accounts for periods longer than those disclosed in this policy. Please ask us if you have a question about which accounts are affected by this policy.
GENERAL POLICY - Our policy is to make funds from your cash and check deposits available to you on the same business day that we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before 5:00 p.m. on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after 5:00 p.m. or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
If you make a deposit at a proprietary ATM before 5:00 p.m. on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit at a proprietary ATM after 5:00 p.m. or on a day we are not open, we will consider that the deposit was made on the next business day that we are open.
RESERVATION OF RIGHT TO HOLD - In some cases, we will not make all of the funds that you deposit by check available to you on the same business day that we receive your deposit. Depending on the type of check that you deposit, funds may not be available until the second business day after the day of deposit. However, the first $200.00 of your deposit will be available on the first business day after the day of your deposit. If we are not going to make all of the funds from your deposit available on the same business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees or if we decide to take this action after you have left the premises, we will mail you the notice by the next business day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.
HOLDS ON OTHER FUNDS - If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this Disclosure for the type of check that you deposited.
LONGER DELAYS MAY APPLY - We may delay your ability to withdraw funds deposited by check into your account an additional number of days for these reasons.
a. We believe a check you deposit will not be paid.
b. You deposit checks totaling more than $5,000.00 on any one (1) day.
c. You deposit a check that has been returned unpaid.
d. You have overdrawn your account repeatedly in the last six (6) months.
e. There is an emergency, such as failure of communications or computer equipment.
We will notify you if we delay your ability to withdraw funds for any of these reasons and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit.
SPECIAL RULES FOR NEW ACCOUNTS - If you are a new member, the following special rules will apply during the first 30 days your account is open.
Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000.00 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state, and local government checks will be available on the next business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,000.00 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000.00 will not be available until the second business day after the day of your deposit. Funds from all other check deposits will be available on the ninth business day after the day of your deposit.
New Member Relationships
To help the government fight the funding of terrorism, money laundering activities and identity theft, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person, new to the institution, who opens an account.
What this means for you:
When you establish a new member relationship, we will ask for your name, address, date of birth, and other information that allows us to identify you. We may also ask to see your driver’s license or other identifying documents.
Mortgage Error Resolution & Request For Information
If you believe there is an error on the Loan Statement or in the servicing of your mortgage loan account or if you need more information about your mortgage loan, you must send a written notice to us at:
PO Box 2649
Great Falls, MT 59403-2649
Your written notice must include the following information:
- Your name and loan account number
- The property address securing the mortgage
- Statement of the specific reason(s) why you believe there is an error with your mortgage loan account
- Or, if information is requested, a statement explaining your request.
Your letter must be on a separate sheet of paper, written notice on a payment coupon or statement is not sufficient for this purpose.
What you can expect:
We will send a written acknowledgment of your request within five business days. Within thirty business days we will send a letter providing the information, the error will be resolved, or we will provide further details regarding your request.
If it is determined that additional research is needed, we may need to extend the response time by fifteen business days. In that case we will inform you in writing before the end of the thirty-day research period.
Our online financial services are not designed for or directed toward children under age 13. We do not knowingly solicit or collect data from children and we do not knowingly market to children online. We recognize that the responsibility for protecting children's identities and online privacy rests with us and with parents. For more information about the Children's Online Privacy Protection Act (COPPA) please visit the Federal Trade Commission website.