Lost or Stolen Cards

Reporting a Lost or Stolen Card

To report a lost or stolen Credit, Debit or Debit ATM card, please call (888) 297-3416 

Outside the US and Canada, call (206) 389-5200

Other Important Information Regarding Your Card

Card Activation                                    (800) 290-7893

Outside the US and Canada                (206) 624-7998

PIN Change                                          (800) 290-7893

Transaction Assistance Line              (800) 547-2584

Fraud Center Verification                             

If we suspect fraudulent activity on your card, we will reach out to verify card activity; text message first (from 96923), then email and a phone call.

Questions About Activity on Your Card?

Call us at 406.727.7300 or 800.823.9595 or write to us at the following address:

Embark Credit Union
P.O. Box 2649
1500 River Drive North
Great Falls, MT 59403-2649

Contact us if you think your statement or receipt contains errors or if you need additional information about a transaction. Transactions can be disputed up to 60 days after receipt of your statement showing the error(s).

  1. Provide your name and account number.
  2. Include the dollar amount.
  3. Describe the error or transaction clearly. Include why you believe there is an error.

We will review the information provided and correct any error promptly. If this takes more than ten business days, we will provide you with provisional credit, while we continue our research.