Lost or Stolen Cards
Reporting a Lost or Stolen Card
To report a lost or stolen Credit, Debit or Debit ATM card, please call (888) 297-3416
Outside the US and Canada, call (206) 389-5200
Other Important Information Regarding Your Card
Card Activation (800) 290-7893
Outside the US and Canada (206) 624-7998
PIN Change (800) 290-7893
Transaction Assistance Line (800) 547-2584
Fraud Center Verification
If we suspect fraudulent activity on your card, we will reach out to verify card activity; text message first (from 96923), then email and a phone call.
Questions About Activity on Your Card?
Contact us if you think your statement or receipt contains errors or if you need additional information about a transaction. Transactions can be disputed up to 60 days after receipt of your statement showing the error(s).
- Provide your name and account number.
- Include the dollar amount.
- Describe the error or transaction clearly. Include why you believe there is an error.
We will review the information provided and correct any error promptly. If this takes more than ten business days, we will provide you with provisional credit, while we continue our research.