Embark Member Update - August 10, 2020

Member Update and News from the CEO, Deb Evans

Most of us probably can’t wait to see the end of 2020 with hope for a better 2021.  It is difficult to plan for the future now, but we are trying to keep some of our traditions on track.  I can hear many calls coming into the Credit Union asking about our Member Appreciation Day and Shred event.  Earlier this year we expected to be holding that as normal this month. 

Here is an update.  On Monday, Wednesday, and Friday this week we will be hosting the Colored Snow food truck in our River Drive parking lot from 2:00 p.m. to 4:00 p.m. all three afternoons.  Colored Snow provides just the perfect cooling treats for the August heat.  You are welcome to come any of those afternoons.  However, on Wednesday, August 12 we are officially celebrating Member Appreciation- if you come through the drive up or see Erin and I in the parking lot, we will give you a coupon for a free treat on us!  I hope to see some of you on Wednesday.  We miss you!

Next up, we are working on a modified Shred Event.  More details on that to follow very soon.  However, we are taking shred at the Main Office from our members at the front entrance.  For small quantities, we secure it with the Credit Union shred and process it on our normal schedule.  If you have a large amount, we need to ask that you hold it until the Shred Event or bring it to us in separate trips.  (We won’t take it if we can’t properly secure it from the time you drop it until the time it meets the shredder.)

Our lobbies remain closed.  While we are all very lucky to reside in Montana where the population and COVID numbers are less than most states, our numbers are still much elevated over the March/April time frame.  We suspected that summer travel and tourism might have this impact so there are no plans to open the lobbies this summer.  As always, I welcome feedback from you, and I reply to all comments.

Regarding comments, I hope you will keep your eyes open for a member survey coming via an email invitation from me.  I plan to get that to you before the end of August.  Many of us have survey fatigue because everyone wants to survey you, or have you review every transaction you perform these days.  This one is important to us, and you, as some of the questions are designed to provide direction for the future- what are we doing well, what would you like us to change or improve and how you like to do business, for example.   The survey has twenty questions and should not take very much time to complete.  I hope you will spend a few minutes to give us this feedback.